FAQs

Our delightful creations are conceived with love and meticulous attention to detail right here in Australia, and brought to life by skilled artisans in India.

We go the extra mile to ensure the colours you see online match our products as closely as possible. However, do note that different screens might display colours slightly differently.

We craft our garments to be cherished for generations. To help preserve their beauty, we have prepared a detailed Garment Care Guide for you. Let's nurture them together for a long-lasting relationship!

Absolutely, we offer a full refund under the following conditions:

Time Frame: Return the item within 7 days of receiving your order.

Condition: Ensure the item is unworn, unused, unsoiled, undamaged, and retains its original packaging and tags.

Exclusions: Sale, promotion, or sample sale items are not eligible for a refund.

Shipping Costs: While we can't cover return shipping costs, we recommend a secure, tracked postal method to ensure your item reaches us safely.

Initiating a Refund: Start your refund process by emailing us at hello@ruhmee.com.au with the subject line 'Refund – [Your Order Number].' We're here to guide you step by step!

We're sorry, but we currently don't offer exchanges. However, you can return the item for a refund and place a new order for your desired piece.

We're here to help! Email us at hello@ruhmee.com.au within 7 days of delivery with your order number and photos of the faulty item. Please note that damage due to normal wear and tear, accidents, or misuse cannot be considered as faults.

We're offering free standard shipping on all orders over $120. Happy shopping!

Our standard shipping takes 5-7 business days. If you're eager to receive your items sooner, opt for express shipping at an additional cost.

All our packages are lovingly dispatched from the vibrant city of Melbourne, Australia.

We take 1 to 2 business days to carefully pack and dispatch your order, ensuring it reaches you in perfect condition.

Please note any order placed after 2PM on Friday or over the weekend will ship out the following Monday.

*We put in our utmost effort to adhere to the mentioned delivery timelines. However, unforeseen circumstances such as adverse weather conditions, holiday rushes, customs delays, or deliveries to remote locations may sometimes cause delays. Rest assured, we are always on our toes to minimize any delays and get your package to you as swiftly as possible. Thank you for your patience and understanding.

Yes, you can! After placing your order, you'll receive a confirmation email with all the details to track its status. Once shipped, we'll share a tracking number with you.

We process orders swiftly, which means we can't make changes once an order is placed. Please double-check all details before confirming your order.

We're here for you! Reach out to us at hello@ruhmee.com.au or through our Contact Us page for any assistance.

Absolutely! We prioritise your privacy and safeguard your personal information. Learn more on our Privacy Policy page

Your payment details are processed through secure, encrypted connections, ensuring a safe shopping experience. Rest assured, we do not store your payment information.